Resume

Hyrum Tuttle
System Administrator
[email protected]
LinkedIn.com

SUMMARY

A personable System Administrator with 15 years of IT experience and four years of experience administering Azure and Office 365 environments. In my last role I worked with product stakeholders across the company as a subject matter expert to modernize legacy products and convert them to a cloud-first SaaS solution. I also managed all physical systems, networks, servers, security and O365 services in the company during rapid change. I’m enthusiastic about solving problems and deepening my understanding of Azure and all things IT.

HIGHLIGHTS

  • 4 years of experience engineering, deploying and managing Azure infrastructure solutions.
  • 4 years of experience managing and monitoring O365 services (Defender Security, Exchange Online with Directory Sync, Entra ID, Teams, etc.).
  • Served as a technical subject matter expert across multiple modernization projects, converting legacy applications to cloud-first SaaS solutions.
  • 15 years of experience with networking, Windows server (2003, 2008, 2016, 2019 and 2022), Linux (Ubuntu, RedHat) and Windows Desktop (XP, Vista, 8, 10 and 11).
  • Experienced with implementing and enforcing PCI-DSS compliance security policies, procedures and controls.
  • Scripting tools like PowerShell used to automate repetitive and time-consuming processes, in one instance reducing an installation and setup process by eighty percent.

CERTIFICATIONS: Microsoft Certified: Azure Administrator Associate (AZ-104)

SKILLS

Azure Engineer: Compute Services, Virtual Networking, Log Analytics, Azure Monitor, Configuration Management, Azure Sentinel, Azure Backup, Azure Web Apps, Azure Key Vault, Azure Site Recovery, VPN Gateways, Azure Hybrid Connections, Enterprise Applications, Azure Policies, Microsoft Defender for Cloud, Azure Migrate
System Administration: Networking, Patch Management, Storage Arrays, VMware vCenter, VMware ESXi, VMware vCloud, Hyper-V, Veeam Backup, Data Recovery, Windows Server (2016,2019,2022), Linux Server (Ubuntu, RedHat, CentOS), Active Directory, Windows Desktop (Windows 10/11), Web Servers (IIS, NGINX, Caddy, Apache), Network appliances (Cisco Meraki, SonicWall, Unifi, pfSense, OPNSense, Cisco Catalyst, HP Aruba)
Office 365: Microsoft Teams, Microsoft Office, Microsoft Entra ID, Exchange Online, SharePoint Online, Cloud App Security, Vulnerability Management, Microsoft Defender, Intune, Power Platform, Microsoft Entra Connect Sync
Tools/Practices: Troubleshooting, Problem solving, Documentation, Markdown, Diagrams, PowerShell, Azure CLI, Bicep, ARM Templates, Git, GitHub, GitLab, VS Code, VuePress, Spiceworks Cloud Help Desk, Asset Tiger, WSL, Bitvise SSH Server, SSH, Telnet, SFTP, FTP, REST API, Docker Containers, Elasticsearch Clusters, Rover ERP, SmartSuite, MultiValue Databases, Pick, WordPress, OBS Studio, DaVinci Resolve, LM Studio, Nextcloud, Proxmox, XCP-NG, SendGrid, DNS, LetsEncrypt

Personal Sabbatical

An amazing opportunity presented itself that necessitated taking an extended period of time off. During this time I continued my education by obtaining my Azure Administrator certification and pursuing ongoing projects in my home lab.

  • Azure certification training
  • Home lab projects including:
    • Docker exercises to improve my familiarity with Docker
    • Greenfield Intune deployment
    • Self hosting Nextcloud content and collaboration platform
    • Windows Server 2022 “what’s new” exploration and configuration
    • Local LLM AI testing and integration to VS Code as a coding assistant
    • Static Site Generators (Hugo, VuePress)
    • Proxmox and XCP-NG hypervisor testing

EXPERIENCE

Zumasys Inc. | Remote
Senior System Administrator | October 2019 – May 2023

  • Worked with product developers as a technical Subject Matter Expert (SME) to modernize the Rover ERP product and convert it to a cloud first SaaS solution.
  • Migrated a retail SaaS application to Azure while designing and implementing PCI-DSS compliance policies.
  • Collaborated with customers, project managers, and implementation personnel during project planning and kickoff to ensure all customer requirements were thoroughly understood and accounted for in Azure deployments.
  • Designed automation processes for the implementation team to autonomously deploy new customer solutions to Azure.
  • Deployed, managed and updated an Elasticsearch cluster with Docker running on multiple Ubuntu Linux systems.
  • Designed and implemented Azure monitoring and alerting rules to notify stakeholders when platform or server performance issues occurred.
  • Performed regularly scheduled reviews of Azure resources to meet ongoing security, configuration and compliance requirements.
  • Performed regular backup and disaster recovery tests to validate our ability to meet RTO and RPO targets.
  • Completed monthly cost analysis reviews of Azure resources and implemented cost reduction strategies where appropriate.
  • Vulnerability scanning and monitoring of Azure systems and key physical systems via Microsoft Defender Vulnerability Management.
  • Responded to security alerts in Azure Sentinel and Defender for Cloud - tracking activities and ensuring systems remained secure.
  • Provided tier 2 customer support for technical issues around system performance, system integrations, user access and authorization.
  • Troubleshooting and problem solving connections to Web applications and REST API endpoints.
  • Management and review of Exchange Online policies, rules, mailboxes and legal holds.
  • Assisted the marketing team with third party mailing tools such as SendGrid and Mailchimp, modifying DNS DMARC and DKIM records to ensure optimal message delivery.
  • Performed troubleshooting in Exchange Online for message delivery issues and responding to security alerts.
  • Used the Exchange PowerShell module for administrative tasks such as custom reporting and configuration items not available in the web portal.
  • Managed user PCs via Intune MDM to meet company security and compliance policies.
  • Created and maintained Teams calling trees, channels, etc. for internal and external (PSTN/Telephone) communication.
  • Continuously created and updated documentation for policies, procedures, system standards, network diagrams, technical documentation, how-to, FAQs, etc. in our VuePress knowledge base hosted on GitLab.
  • Managed on-premise networking devices.
    • Cisco Meraki, pfSense and OPNSense firewalls, HP Aruba, Cisco Catalyst and Unifi switches, Cisco Meraki and Unifi Wi-Fi access points.
    • Creating and managing port access rules, firewall rules, VLANs, routing tables, VPN connections.
  • Maintained and created DNS records
  • Designed and implanted SOC 2 Type II controls for on premises business processes and systems.
  • Active Directory management in a Hybrid identity deployment.
  • Provisioned new user accounts, groups, and security objects in Active Directory with new changes synchronized to Azure via Azure AD Sync (Microsoft Entra Connect Sync).
  • Created Power Automate workflows around user onboarding, user offboarding and licensing.
  • Installed and managed hardware stack of HPE ProLiant Gen10 servers, Nimble storage array and Synology NAS.
  • Installed OS updates and patches for Windows server (2008 - 2019), Ubuntu Linux servers, VMWare vCenter, VMware ESXi servers, Nimble OS and network appliances.
  • Installed and configured NGINX and Caddy web servers on Ubuntu Linux.
  • Purchased IT assets, including workstations, laptops, printers, etc., and tracked them in Asset Tiger asset tracking system.
  • Provided internal technical support for employees for Microsoft Office, WSL, Windows 10, Windows 11 and any/all other technical issues.

Total Computing Solutions | American Fork, UT
System Administrator | March 2006 – October 2019

  • Deployed and maintained Windows Server (2008, 2016) and CentOS/RedHat Linux systems hosting the SmartSuite retail and merchant processing SaaS products.
  • Implemented third party integrations through technologies such as SFTP, EDI and REST APIs.
  • Worked on converting legacy, self-hosted SmartSuite retail application to a cloud-first SaaS solution hosted on VMware vCloud.
  • Installed and configured point of sale application for new customers.
  • Created custom reports and queries against MultiValue database.
  • Coordinated with customers to design and implement solutions to unique security requirements.
  • Designed and completed QA and test procedures for new product features.
  • Installed, configured and maintained e-commerce websites running on IIS.
  • Implemented SSH connectivity via SSH reverse tunneling/port forwarding (Linux) and Bitvise SSH server (for Windows systems)
  • Provided tier 2 technical support to resolve product deployment and implementation issues.
  • Performed advanced troubleshooting for Windows servers and Windows Desktop (XP, Vista, 8 and 10)
  • Performed advanced troubleshooting for IIS web servers and DNS records, websites and TLS certificates
  • Installation and support for point-of-sale hardware (keyboards, receipt printers, scanners, cash drawers and credit card terminals)
  • WordPress installation and management for customer knowledgebase running on a Windows Server 2008 and IIS web server.
  • Created training documents, internal technical documents, FAQs, and how-to articles in WordPress knowledgebase.
  • Recorded product training and how-to videos using OBS Studio and DaVinci Resolve.

EDUCATION

Broadview University | Orem, UT
Associate of Applied Science in Information Technology | June 2014